FAQ
Frequently Asked Questions
1. I have a question about my order. What’s the fastest way to contact you?
For urgent questions, the fastest way to reach us is by email at info@shoplazora.com.
We (the co-owners of the business) personally respond to all messages to ensure you receive the best possible shopping experience.
2. I want to change my shipping address. What should I do?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Email info@shoplazora.com for the fastest assistance.
3. Where is my shipping confirmation?
Please allow 24–48 hours for your order to be processed before receiving a shipping confirmation.
During busy periods, such as holidays, this may take slightly longer.
If you haven’t received it yet, please check your spam or junk folder as well.
4. Why hasn’t my tracking information been updated yet?
Tracking information may take 2–4 days to update after your order has been shipped.
If the tracking still hasn’t updated after this time, please contact us via email and we’ll look into it right away.
5. Do you ship internationally?
Yes, we ship worldwide.
Please note that shipping costs and delivery times may vary depending on the destination country.
6. What if I want to cancel my order or change my mind?
If you wish to cancel or make changes to your order, please email us within 1–2 days after placing your order.
7. What is your return policy?
We offer a 30-day return policy on all orders, provided that the items are unused and undamaged.
To start a return, please contact us at info@shoplazora.com.